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Privacy Statement

Secret Scotland is committed to protecting your privacy. We only use the information we collect about you to supply Tour Itineraries, Accommodation Guides and for our own marketing analysis purposes.

Any personal information provided to or gathered by Secret Scotland is controlled by Secret Scotland of 53 Maple Drive, Ayr, Scotland, KA7 3QP.


What information do we collect and how do we use it?
  • When you make a purchase, we need to know your name, e-mail address and postal address. This allows us to supply your purchased items by sending the necessary PDF Documents to your email address or by posting Discount Vouchers to your home.
  • We also ask for your telephone number, which enables us to contact you urgently if there is a problem regarding your purchase.
  • When you register for our e-newsletter, the information you provide is used to ensure that the contents of the newsletter are relevant and interesting for you. You can unsubscribe from the newsletter at any time by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

How does Secret Scotland protect customer information?

Secret Scotland does not sell, trade or rent your personal information to others.

For your increased security, we have implemented 128-bit SSL Software encryption on our site. When you are on a page that uses secure server software, you will see a padlock symbol displayed at the top of the page to the right of the address bar.

All your credit card details are entered on our payment processor's secure server (Protx) and processed by our Royal Bank of Scotland merchant services. By using this service you only disclose your card details to Protx using their secure server. Protx uses 128-bit secure server software, which encrypts information, ensuring that your transactions stay private and protected.

What is the purpose of 3D Security Checks?

When you confirm your order on our website you will be automatically taken to your Bank's website for 3D Security checks. It is now a requirement from participating credit/debit card issuers that 3D security is implemented on all Internet retail sites in the UK.

Please note that the 3D security system is separate from the Secret Scotland web site and we do not have access to your password or security details.


Will Secret Scotland disclose the information it collects to third parties?

At Secret Scotland we respect your privacy and your personal details will never be made available to a third party.


Web site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to www.secret-scotland.com.This software does not enable us to capture any personally identifying information.


Your consent

By using our website, you consent to the collection and use of this information by Secret Scotland. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If at any time you want to know what information we are holding about you, please request a disclosure by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

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